Frequently Asked Questions
How do I become a member?
Becoming a member is free and easy. All you have to do is be over the age of 19 and live in Canada. Register now for free!
How can I order?
Sign up for a free account and then place your order online. Alternatively, you can send us an email or phone us.
Who is eligible to purchase on your site?
Only qualified clients over the age of 19 who live in Canada are able to purchase marijuana products through our site. There are absolutely no exceptions to this rule.
How can I trust you?
We are not in the business of ripping people off and have spent years building an unparralled reputation amongst medical patients across Canada. We strongly support the use of medical marijuana. We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe that they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medicine at any time.
Am I allowed to pick up my order?
Yes. We offer curbside pickup at our location in Los Angeles, California for customers aged 21 and over. In Vancouver or the surrounding lower mainland of British Columbia, please call us to arrange same day delivery. For everywhere else in Canada, we accept payments via email money transfer, credit card, or Bitcoin, and then send your products with express delivery.
Can I place larger orders than those listed on your site?
No. If you desire a larger quantity than what we have listed, you may want to consider placing multiple orders. Multiple orders are always available for you.
How do I pay?
At this time we ONLY accept Bitcoin, Credit Card and Interac email transfer payments. Place an order online and select 'Checkout' to choose your payment option.
What reasons would I need medical marijuana for?
Spinal Cord Injury/Disease
Irritable Bowl Syndrome
Post Traumatic Stress Disorder
Back & Neck Problems\
My shatter turned to wax / budder. Now what?
Please be advised that due to circumstances that are out of our control, such as summer heat, humidity and even time. There is always a risk that the shatter you ordered could turn to wax or budder by the time you receive it. Unfortunately, shatter turning to wax budder is not uncommon when exposed to heat but it does not make your shatter any less safe or any less potent in any way whatsoever. In fact, the terpenes and aromatics will be more present if this happens and the flavor will actually be increased. We do not offer any reimbursement or refunds if your shatter turns to budder or wax.
How do you package my shipment?
We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are receiving medical marijuana.
How long will I have to wait for the medical marijuana to arrive?
It all depends on your location in Canada. We send all items via Xpresspost. Under normal circumstances your package is expected to be delivered in two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.
Do you ship Medical Marijuana outside of Canada?
No. We do not and there are no exceptions to this. We do however also offer delivery or curbside pickup within Los Angeles, California.
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge. We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] but not received by customers (please see tab below). Please be at ease knowing that 99% of all orders do arrive the first time.
Canada Post says ||successfully delivered|| but I have not received my order?
Here are 2 likely scenarios:
A) the postal worker put it in the wrong mailbox, or
B) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (UP TO $125).
My tracking number does not work? Help!
We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. Please wait till the end of day and your tracking number should appear correctly. If it does not, please email email@example.com and we will be happy to look into it for you.
Will you ship to Nunavut and Northern Quebec?
Yes though unfortunately we experience a higher % of postal thefts when shipping to Northern Quebec and Nunavut. We have an 85% first time success rate with these areas instead of 99%. Therefore we cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.